FAQ

For safety and shipping compliance, the included torch ships empty. Butane is considered a flammable material and can’t be mailed with standard orders. You can easily refill the torch with any standard butane canister, available at most grocery, hardware, or convenience stores.

For compliance with federal shipping regulations, we are unable to ship the torches with butane in them. Once you add butane to the torch, it should then light!

If you added fuel, and your torch is still not functioning, please reach out to us.

We recommend about 10 seconds of flame, which is usually enough to start producing a good amount of smoke into the drink. Every experience is personal though, so you can add more or less time depending on how much smoke you prefer!

This is completely personal to each person, however to start, we recommend 1 scoop of wood chips using the included serving spoon.

Let the smoke infuse for about 30–60 seconds for a balanced flavor. For a bolder smoke, leave it covered for over a minute before serving.

That “wet” residue you see after using the smoker is a mix of natural wood oils and moisture from the smoke.
It’s not a defect, and it’s actually a byproduct of using real hardwood chips, and it’s the same thing that gives smoked cocktails their aroma!
To prevent this from being difficult to clean off later, we recommend cleaning the marble smoker after each use!

The marble smoker is naturally heat-resistant and, when paired with our surface-protective metal wood-chip holder, can handle repeated torch use without warping, burning, or charring like wooden smokers.

A faint yellow or amber tint can appear on glassware after many uses, as it’s simply a natural byproduct of real wood smoke, much like seasoning on a cast-iron pan. It’s harmless and easily removed.
To clean it, wipe the glass with warm water and a drop of dish soap, or use a bit of white vinegar on a soft cloth. Avoid abrasive scrubbers to keep your glass crystal clear.
If you prefer to avoid buildup entirely, clean your glass shortly after each use.

Allow the marble to cool completely before cleaning. Gently wipe the surface with a soft, dry, or slightly damp microfiber cloth to remove any ash or soot.
If residue remains, use a small amount of mild dish soap with warm water on a soft cloth and wipe carefully.
Hand wash only. Never scrub or use abrasive materials, as this may scratch or dull the marble’s polished surface.

Allow the metal wood chip holder to cool completely before cleaning. Rinse the filter under warm, soapy water and use the provided cleaning brush to gently remove any remaining char from previous use.
After cleaning, dry the holder thoroughly to prevent moisture buildup or discoloration.